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Teledoctor: Privacy Policy: updated 5th April, 2021


This Privacy Policy discloses the practices of  Teledoctor and its predecessors licensors, beneficiaries, and/or affiliated medical practice entities (collectively, the “Companies”, “Teledoctor”, “we”, or “us”), concerning information we obtain by and through your use of the Teledoctor platform.  (the “Application”) and website and the services provided through the Application (the “Services”). The Company is  committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information and health information you share with us. The purpose of this Privacy Policy is to explain the types of information Teledoctor  obtains about users of the Application and/or Services, how the information is obtained, how it is used, how it is disclosed, how you can get access to this information, and the choices you have regarding our use of, and your ability to review and correct, the information. By using the Application and/or the Services, you are accepting and consenting to the use of your information as described in this policy. We will not accept any Personally Identifiable Information or Protected Health Information from you prior to providing you with this Privacy Policy. Please review this Policy carefully.

Please note, Teledoctor  is an public health & technology  driven service provider that owns the Application. Teledoctor has entered into contracts with certain independent health care providers who provide mobile, non-emergency general adult and pediatric health services (collectively, “Teledoctors””). Among other things, Teledoctor contracts with  doctors  giving them access to the application for the purpose of receiving, responding to and scheduling requested  consultation.  Doctors are responsible for patients they consult with using our platform . Teledoctor supports ethically accepted standards of consultations but cannot always guarantee. We provide training to all our doctors prior to starting to use our platform including the crucial elements of confidentiality.

This Privacy Policy specifically applies to how the Companies collect, use, and disclose the information you provide or that we obtains with your consent as a result of your use of the Application or your enrollment as a registered user with Teledoctor.  

1. Information That You Give Us

When you create an account on the Application or enroll as a  Teledoctor registered user (“Enroll”), or login to the Application or Teledoctor website to create a profile, comment on articles, or complete surveys, we collect personal information that can identify you (“Personally Identifiable Information” or “PII”), such as your full name, email address, mailing address, telephone number, and credit card information for payment.  In addition to PII,  Teledoctor may also collect the protected health information (“Protected Health Information” or “PHI”) of you or of an individual for whom you are requesting health services.

Ultimately, the information that  Teledoctor collects varies depending upon how you use our Services and what permissions you give to us and other third-parties that also collect your PII and/or PHI. We will not use any PHI for any other purpose without your explicit authorization, or unless otherwise permitted or required by law. You may revoke, in writing, any such authorization at any time, except to the extent we have taken action in reliance thereon. 

Notwithstanding, it is important to understand that  Teledoctor keeps records for consultation you do with your doctors and other doctors consulting with you will have access to this information. On your side, you will be able to login and see you previous consultations and you and decide to share with other doctors. Teledoctor, will not pass this information for other purposes other than your services you registered for or as demanded by the Zambian laws.


Please keep in mind that certain features on the Application or website may give you an opportunity to interact with us and others. These may include forums, message boards, chats, creating community profiles, and rating, tagging and commenting on articles. When you use these features you should be aware that any information you submit, including your name, location, health issues, and email address, may be publicly available to others. We do not protect the privacy of and are not responsible for your disclosure of any information through these interactive features, including, but not limited to information that you might post related to a minor.

Also, whenever you voluntarily disclose anyone’s personal information on publicly-viewable web pages, that information can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information that you voluntarily post, so we encourage you to exercise discretion and caution with respect to information you choose to disclose through these interactive features. When an individual chooses to post information that will be publicly disclosed, he or she is responsible for all legal consequences. We are not responsible under any data protection laws for information that you voluntarily post on a site that can be accessed by others.

If you believe that we have violated your privacy rights, you should contact us immediately.

2. Other Information We Collect.

Cookies. Our Application may use cookies and other technologies to collect information. Cookies are small bits of information that our websites place on the hard drive of your computer. We may use cookies to facilitate your login processes; allow you to personalize and store your settings; collect usage information; determine our total audience size and traffic; and help us improve our sites by measuring which areas are of greatest interest to users.

3. How We Use Your Information.

Subject to this Privacy Policy, the Terms of Service, and applicable terms and conditions of third-party applications, all data transmitted through the Application or website is owned by  Teledoctor. Teledoctor will use the information for the purposes for which you specifically provided it including, without limitation, to enable us to process your registration, provide the Services or other requests.

·         To transmit a request for a  consultation

·         To send you information about your relationship or transactions with us.

·         To notify you about our products, services, and special offers, except that we will not use PHI for marketing purposes without your prior written consent for yourself or your minor child.

·         To otherwise contact you with information that we believe will be of interest to you.

·         To enhance or develop features, products and services. To allow us to personalize the content that you and others see on the Application.

·         To provide advertisers and other third parties with aggregate information about Application users and Application usage patterns.

·         To allow other select companies to send you promotional materials about their products and services, provided that no PHI will be used for this purpose without your prior written consent.

We use non-Personally Identifiable Information for purposes such as measuring the number of users of various features of the Application, making the Application more useful to users and delivering targeted advertising and non-advertising content. We may also use Non-Personally Identifiable Information (for example, statistics regarding use and metrics) for research purposes, for marketing and promotional purposes, and to develop new learning tools and solutions and we may share such information with third parties, including researchers and/or advertisers, on an aggregate and anonymous basis. We use IP addresses to analyze trends, administer the Application, track a visitor’s movement, and gather demographic information for aggregate, non-personally identifiable use.

You acknowledge that unless you request in writing otherwise, we, in our sole discretion, has the right but not the obligation to store any information, whether Personally Identifiable Information or otherwise, perpetually, to the extent permitted by law. If you wish for any information about you to be removed from our database, please contact us through the contact information provided below in the “How to Contact Us” section of this Privacy Policy.

4. Sharing Your Information.

Except as otherwise described in this Privacy Policy, or if we inform you otherwise at the time of data collection and receive your consent where required, we will not sell, trade, or share your information with third parties.

We may share your information as follows:

·         Consultation: We will share your information, at your direction, to transmit a request for a consultation with a doctor. The Provider and/or other representative of Teledoctor may  contact you prior to the  consultation if there is more information required before the call.

·         .

·         With Affiliates: We may share your information with affiliated companies and businesses, provided that your PHI will not be shared for any marketing purposes without your prior written consent, in accordance with applicable law.

·         With Service Providers: We may use other companies to perform services including, without limitation, facilitating some aspects of our Application such as processing credit card transactions sending emails, fulfilling purchase requests, and data analysis on our behalf. These other companies may be supplied with or have access to your information solely for the purpose of providing these services to you on our behalf. Such service providers shall be bound by appropriate confidentiality and security obligations, which may include, as applicable, business associate contract obligations.

·         .

Special Circumstances:

We also may disclose your information:

·         In response to a subpoena or similar investigative demand, a court order, or other request from a law enforcement or government agency where required by applicable law.

·         When disclosure is required or allowed by law in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Application’s terms and conditions or other agreements or policies.

·         In connection with a corporate transaction, such as the sale of all or a portion of our business, a divestiture, merger, consolidation, or asset sale, or in the event of bankruptcy, as required or allowed by law.


5. Confidentiality of Health Information.

Teledoctor  is also required to, among other things, apply reasonable and appropriate measures to safeguard the confidentiality, integrity and availability of individually identifiable health information we store and process on behalf of such health care providers.

6. How to Access or Update Your Information.

You have the ability to review and update your personal information by visiting the account management section on the Application. You can also review and update your personal information by contacting us at the email address provided below in the “How to contact us” section of this Privacy Policy.

7. How We Protect Your Information.

We use commercially reasonable administrative, technical, and physical measures to safeguard your information in our possession against loss, theft and unauthorized use, disclosure or modification. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the internet is 100% secure, however. Therefore, while we strive to make all reasonable efforts to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the unlikely event of a data breach, you will be notified as soon as reasonably possible, in accordance with applicable law. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information.

Certain of the administrative, technical, and physical measures in place are as follows. Teledoctor infrastructure is kept in a secured data center that protects from unauthorized access to the physical servers, backups and any element used to store and/or process personal data. Only authorized personnel can access the data center. Teledoctor systems and databases are backed up regularly to help protect the data in case of an uncontrollable catastrophe. The data center that stores Teledoctor  servers has policies and procedures in place designed to safeguard the equipment that our data is stored on. Teledoctor regularly upgrades its system software to include the latest security features. Teledoctor servers are protected by a firewall system, which is designed to keep unwanted traffic or access out of our computer network.  Teledoctor also employs an intrusion prevention service (IPS) provided by a secured data center operated by a professional company, and uses security methods to determine the identity of each registered user, so that appropriate rights and restrictions can be enforced for that user. Reliable verification of user identity is called “authentication.” All communication between Teledoctor Web server, your browser and the Application is encrypted with SSL (Secure Sockets Layer) to guard against network eavesdroppers. Your password is internally encrypted in  Teledoctor  system to prevent unauthorized access to the system. Validations are built throughout the application to capture the most reliable information.

Changes To Our Privacy Policy.

From time to time we may revise this Privacy Policy. If we make revisions that change the way we collect or use your information, those changes will be posted in this Privacy Policy and the effective date will be noted at the end of the Privacy Policy. Therefore, you should review it periodically so that you are up to date on our most current policies and practices. If we make material changes to our practices regarding use of your information, your information will continue to be governed by the Privacy Policy under which it was subject prior to those changes, unless you have been provided notice of, and have not objected to, the changes.